Frequently Asked Questions

Everything you need to know about shopping with EQQUALBERRY.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. Simply contact our support team to initiate a return or exchange process.

Are EQQUALBERRY products cruelty-free?

Yes, all our products are 100% cruelty-free. We do not test on animals at any stage of product development or manufacturing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific destination.